Chat Support Representative.opt

Website kcgrecruitment KC Global Talent Solutions

Connecting Great Talent to Greater Opportunities

Job Title: Chat Support Representative
Industry: BPO
Preferred Years of Experience: 2 years
Level of Role: Junior
Salary: 20,000
Number of Vacant Positions: 50

Job Description:

  • Chat Support will assist viewers through chat and/or phone about account management, billing issues, content and basic site and application navigation.
  • Provide account and application support to viewers.
  • Give accurate and real-time responses to viewer inquiries.
  • Support team goals by meeting the set KPIs, attends and participates in meetings, and participates in the performance management process

Job Requirements:

  • Minimum 2 years of experience in a chat support role.
  • Must have a Bachelor’s Degree.
  • Strong English language skills with high level grammar and sentence structure.
  • Strong communication skills with the ability to communicate effectively with customers.
  • Excellent typing, phone, and computer navigation skills.
  • Deep sense of accountability and ownership of issues from start to finish.
  • Experience in supporting digital streaming media and devices.
  • Ability to prioritize and stay focused while dealing with multiple assignments.
  • Detail-oriented with an aptitude for analysis and problem solving.
  • Ability to successfully work in a team environment.
  • Strong time management skills to ensure productivity in alignment with department standards.
  • Candidates must be willing to work in BGC, Taguig City and can start as soon as possible.
  • Must be willing to work on any shift and shifting schedule.

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