Position title
Deputy General Manager
Description
- Overall responsibility of the Business Unit / Processes in the respective zone(s) with respect to:
- Process adherence
- Revenue
- Profitability
- Resource Planning & management
- Customer Satisfaction
- Process adherence
- Direct responsibility for the Zone's profitability and achievement of revenue targets (EBIT) set by the Zone/Region
- Ensure revenue generation for Value Added Services (VAS) and achievement of the monthly/annual targets
- Control costs & manage budgets for the given zone
- Consistently achieve the SLA's through process enhancement, monitoring key deliverables and tracking key indicators of the business for the region
- Ensure best practices are implemented across units in multiple regions.
- Ensure compliance to standard operating procedures, policies and manuals within the zone.
- Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
- Develop & influence relationships with key decision makers from Embassies & Consulates of various Missions across levels
- Responsible for generating business leads to the Business Development team
- Conduct resource planning and allocation, manpower forecasting activities for the given zone/ region on a regular basis
- Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
- Ensure employee satisfaction survey match company expectations
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines
- Graduate or global equivalent, Post Graduation is desired.
- At least 9 years of experience preferably in a customer service role within the Travel and Tourism or Service industry
- At least 5 years experience in handling teams and managing processes
- Ability to read write and speak fluently in English
- Experience in dealing with Customers (Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage)
Contacts
To apply for this job email your details to gon@incorp.ph.
Employment Type
Full-time
Industry
Food and Beverage
Job Location
Makati (hybrid set-up)
Base Salary
P100,000+ Base and Benefits
Date posted
03/20/2024
