Job Title: Customer Service Representative
Specialization: Customer Service
Preferred Years of Experience: 1 year
Level of Role: Junior
Number of Vacant Positions: 50
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls
- Must have a Bachelor’s Degree.
- Must have at least 1 year related experience in CSR role.
- Can work with minimum supervision.
- Willing to work on a graveyard shift/shifting schedule.
- Willing to work in Bonifacio Global City Taguig.
To apply for this job email your details to email@example.com.