Customer Service Representative.opt

Website kcgrecruitment KC Global Talent Solutions

Connecting Great Talent to Greater Opportunities

Job Title: Customer Service Representative
Industry: BPO

Specialization: Customer Service
Preferred Years of Experience: 1 year
Level of Role: Junior
Salary: 20,000
Number of Vacant Positions: 50

Job Description:

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls

Job Requirements:

  • Must have a Bachelor’s Degree.
  • Must have at least 1 year related experience in CSR role.
  • Can work with minimum supervision.
  • Willing to work on a graveyard shift/shifting schedule.
  • Willing to work in Bonifacio Global City Taguig.

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