Customer Success Manager
Position title
Customer Success Manager
Skills
  • Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video venders.
  • CRM experience with Salesforce.com preferred.
  • Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service.
  • Strong acumen of software industry
Description
  • The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts.
  • Develop and maintain long-term relationships with stakeholders within assigned accounts.
  • Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases.
  • Plan and conduct on-boarding and training for new customers.
  • Closely manage and nurture accounts to identify and eliminate risk attribution.
  • Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization.
  • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
  • Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results.
Qualifications
  • Minimum of 3+ years experience and a proven track servicing strategic accounts .
  • BA/BS degree or equivalent work experience
Contacts

To apply for this jobĀ email your details to cath@kcrecruitment.com.

Employment Type
Full-time
Industry
IT
Job Location
Taguig City
Date posted
5th May 2020
Valid through
31st July 2020
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Position: Customer Success Manager

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