Customer Success Manager
- Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video venders.
- CRM experience with Salesforce.com preferred.
- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service.
- Strong acumen of software industry
- The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts.
- Develop and maintain long-term relationships with stakeholders within assigned accounts.
- Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases.
- Plan and conduct on-boarding and training for new customers.
- Closely manage and nurture accounts to identify and eliminate risk attribution.
- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization.
- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results.
- Minimum of 3+ years experience and a proven track servicing strategic accounts .
- BA/BS degree or equivalent work experience
To apply for this job email your details to firstname.lastname@example.org.
5th May 2020
31st July 2020