Customer Support Manager -min
Position title
Customer Support Manager
Skills
  • Project management skills
Description
  • The successful candidate will partner with and assist with both internal stakeholders and our clients’ needs by capturing requests, identifying solutions, working with key stakeholders and delivering needed outcomes.
  • They are responsible for strengthening business relationship through output and proposing value-add solutions that can lead to growth and additional opportunity.
  • The CS Manager will be required to successfully create, prioritise and deliver their individual and team plans.
  • They will also have a strong background in coaching and development in order to drive the skillset of the team agents and leaders to their full potential.
  • They will need to be highly organised and detailed oriented with a strong command of verbal and written English.
Qualifications
  • Minimum 2 years of proven work experience as a phone or non-voice Customer Support, Account or Client Success/Solutions Manager. Chat experience is an advantage but not a requirement.
  • Expert use of MS Office suite of tools, especially proficient in MS Excel. General understanding of technological terms and trends.
  • Experience in delivering value added strategies and solutions to internal and external stakeholders.
  • Proven ability to manage and deliver multiple projects within set deadlines alongside BAU deliverables.
  • Excellent verbal and written English communication and comprehension with a high level of focus on detail.
  • Demonstrate the ability to improve customer interaction in a Client Services/Solutions environment.
  • Request, run and analyse current and needed reports – data analytics experience is an advantage.
  • Experience in coaching and development skills at both entry and leadership level roles.
  • Candidate must be willing to work in Ortigas, CBD.
Contacts

To apply for this job email your details to gonzalo@kcrecruitment.com.

Employment Type
Full-time
Industry
BPO
Job Location
Ortigas, Pasig City
Base Salary
P Open
Date posted
22nd January 2020
Valid through
31st March 2020

Position: Customer Support Manager

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