Customer Support Manager -min
Position title
Customer Support Manager
  • Project management skills
  • The successful candidate will partner with and assist with both internal stakeholders and our clients’ needs by capturing requests, identifying solutions, working with key stakeholders and delivering needed outcomes.
  • They are responsible for strengthening business relationship through output and proposing value-add solutions that can lead to growth and additional opportunity.
  • The CS Manager will be required to successfully create, prioritise and deliver their individual and team plans.
  • They will also have a strong background in coaching and development in order to drive the skillset of the team agents and leaders to their full potential.
  • They will need to be highly organised and detailed oriented with a strong command of verbal and written English.
  • Minimum 2 years of proven work experience as a phone or non-voice Customer Support, Account or Client Success/Solutions Manager. Chat experience is an advantage but not a requirement.
  • Expert use of MS Office suite of tools, especially proficient in MS Excel. General understanding of technological terms and trends.
  • Experience in delivering value added strategies and solutions to internal and external stakeholders.
  • Proven ability to manage and deliver multiple projects within set deadlines alongside BAU deliverables.
  • Excellent verbal and written English communication and comprehension with a high level of focus on detail.
  • Demonstrate the ability to improve customer interaction in a Client Services/Solutions environment.
  • Request, run and analyse current and needed reports – data analytics experience is an advantage.
  • Experience in coaching and development skills at both entry and leadership level roles.
  • Candidate must be willing to work in Ortigas, CBD.

To apply for this job email your details to

Employment Type
Job Location
Ortigas, Pasig City
Base Salary
Date posted
22nd January 2020
Valid through
31st March 2020
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Position: Customer Support Manager

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