For Hire: Deputy General Manager for a company in Makati City
Position title
Deputy General Manager
  • Overall responsibility of the Business Unit / Processes in the respective zone(s) with respect to:
    • Process adherence
    • Revenue
    • Profitability
    • Resource Planning & management
    • Customer Satisfaction
  • Direct responsibility for the Zone's profitability and achievement of revenue targets (EBIT) set by the Zone/Region
  • Ensure revenue generation for Value Added Services (VAS) and achievement of the monthly/annual targets
  • Control costs & manage budgets for the given zone
  • Consistently achieve the SLA's through process enhancement, monitoring key deliverables and tracking key indicators of the business for the region
  • Ensure best practices are implemented across units in multiple regions.
  • Ensure compliance to standard operating procedures, policies and manuals within the zone.
  • Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
  • Develop & influence relationships with key decision makers from Embassies & Consulates of various Missions across levels
  • Responsible for generating business leads to the Business Development team
  • Conduct resource planning and allocation, manpower forecasting activities for the given zone/ region on a regular basis
  • Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
  • Ensure employee satisfaction survey match company expectations
  • Ensure judicious use of natural resources
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization
  • Applicants must be a PERMANENT RESIDENT in the Philippines
  • Graduate or global equivalent, Post Graduation is desired.
  • At least 9 years of experience preferably in a customer service role within the Travel and Tourism or Service industry
  • At least 5 years experience in handling teams and managing processes
  • Ability to read write and speak fluently in English
  • Experience in dealing with Customers (Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage)

To apply for this jobĀ email your details to

Employment Type
Food and Beverage
Job Location
Makati (hybrid set-up)
Base Salary
P100,000+ Base and Benefits
Date posted
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