The HR Manager will oversee all HR functions for the company operations, ensuring the recruitment, development, and retention of a highly skilled workforce. The role requires a proactive leader who can drive HR strategies and initiatives aligned with the company’s growth goals while maintaining a positive and productive work environment.

Key Responsibilities:

1. Talent Acquisition & Recruitment:

• Lead end-to-end recruitment for operations, including sourcing, interviewing, and onboarding talent.
• Collaborate with department heads to understand staffing requirements and ensure timely hiring of qualified candidates.
• Utilize various recruitment channels (job boards, social media, recruitment agencies) to attract top talent.
• Conduct onboarding sessions to ensure smooth integration of new hires into the organization.

2. Employee Relations:

• Act as the first point of contact for employee concerns and grievances, resolving issues in a fair and timely manner.
• Foster a positive and collaborative work culture through employee engagement activities, feedback mechanisms, and conflict resolution.
• Ensure compliance with labor laws, company policies, and internal procedures.

3. Performance Management:

• Oversee the performance appraisal process and support managers in evaluating and developing employee performance.
• Provide guidance on setting performance goals, conducting performance reviews,and implementing improvement plans.
• Analyze performance data to identify trends, gaps, and areas for development.

4. Training and Development:

• Assess training needs and organize skill development programs for employees at all levels.
• Partner with leadership to implement leadership development programs, career progression initiatives, and succession planning.
• Monitor the effectiveness of training programs and make adjustments as needed.

5. Compensation and Benefits:

• Manage compensation and benefits programs to ensure competitiveness in the market.
• Administer employee benefits programs, including health insurance, paid time off, and other perks.
• Stay updated on industry trends and legal requirements related to compensation and benefits.

6. Compliance and Legal:

• Ensure compliance with local, state, and federal employment laws, including labor regulations, workplace safety, and anti-discrimination laws.
• Maintain employee records in accordance with company policies and legal requirements.
• Conduct regular audits to ensure compliance with HR-related policies and procedures.

7. HR Administration & Reporting:

• Prepare HR-related reports, metrics, and analytics for senior management, including employee turnover, retention, and engagement data.
• Maintain up-to-date employee records and ensure data integrity in HRIS systems.
• Oversee payroll processing and ensure timely and accurate employee payments.

8. Employee Engagement & Retention:

• Develop and implement employee engagement initiatives to enhance job satisfaction, motivation, and retention.
• Organize team-building events, recognition programs, and wellness initiatives.
• Monitor employee morale and make recommendations to improve the work environment.

9. HR Strategy and Leadership:

• Contribute to the development of HR strategies that align with the business goals and objectives of the BPO operations.
• Provide leadership and mentorship to the HR team, ensuring they are well-equipped to perform their roles effectively.
• Stay updated on HR trends and best practices, ensuring that the company remains competitive in attracting and retaining client.