
The purpose of the role of Lasernet Consultant is to design documents and forms based on established criteria and specifications. The Lasernet Consultant configures Lasernet based on the provided data, so documents and forms are in the specified layout and contain the specified information in the desired format. The Lasernet Consultant participates in estimating, testing, and documenting the assignment.
As a Lasernet consultant at the Company, you and your teammates of skilled professionals will be on the front line facing our customers in both the APAC region, the US and in Europe. You will be involved in implementing output management solutions based on the standard software Lasernet by Formpipe. Your day will be filled with tasks that include:
- Designing documents and forms in Lasernet based on the given criteria and specifications.
- Complete unit tests on documents and forms based on the given criteria and specifications.
- Ensure that the data provided is sufficient to solve the specified task.
- Ad-hoc troubleshooting and support for existing Lasernet customers.
- Document all work based on the given criteria and specifications.
- Ensure that all Lasernet design, development, and documentation follow best practice guidelines from the Company’s development team.
- Daily update of time tracking on tasks and projects.
- Can work remotely
- Dayshift
- Etc.
- Applicants must be a PERMANENT RESIDENT in the Philippines.
The background and technical skill set needed to succeed as a Lasernet Consultant at the Company can vary from person to person, but we have put together a set of minimum skills/experiences that we hope to see in all candidates:
Diplomacy
- Ability to de-escalate and focus on providing solutions.
- Ability to speak to professionals of different levels/backgrounds.
- Ability to listen, communicate, and show empathy and understanding while gaining buy-in for action plans.
- Mastery of written customer-facing communication.
Systems Implementation Experience
- 3-5 years of successful systems implementation of CRM, ERP, or niche market software solutions.
- Familiar with implementation workflow of requirements gathering, configuration, documentation, testing, training, hyper care (Go Live), etc.
- Basic familiarity with database administration/management concepts – familiar with table relations, keys, etc.
- Some experience/literacy in code. Examples: basic HTML, modifying source code of software solutions, basic mathematical expressions.
- Comfortable with pair programming, working side by side and on a team to produce a deliverable.
- Experience working on teams with multiple stakeholders: partners, clients, client-partners, and Project Management consultants.
Customer-Centric
- Customer-facing attitude and excellent communication skills.
- 100% commitment to customer satisfaction and knows the importance of customer perception.
- Acceptance of the need for “all hands on deck” situations.
Quality Focused
- “Trust nothing” and understand the importance of test, test, and test again.
- Mindful of impacts on performance and always looking to take an approach that future-proofs solutions.
- Extremely cautious - backup, backup, backup!
- High attention to detail – clients will “take a ruler to it”.
- Has an eye for what can go wrong and proactively works to address potential red flags.
Global Outlook/Awareness
- Any combination of: experience abroad, experience working for a global organization, experience on multi-cultural teams. You are “globally literate”.
- Demonstrates an awareness of cultural sensitivities and has the ability to communicate effectively on global teams.
- Nice to have but not required: Spanish, French
Training and Presentation
- Experience providing client-facing training sessions, webinars, and conference presentations.
Education
- Bachelor’s degree or Master's in Business Administration, Information Systems, International Business, Computer Sciences, etc.
To apply for this job email your details to joemark@incorp.ph.