Japanese Customer Success Manager
Position title
Japanese Customer Success Manager
  • Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video venders
  • CRM experience with Salesforce.com preferred
  • Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
  • Strong acumen of software industry
  • The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
  • Develop and maintain long-term relationships with stakeholders within assigned accounts
  • Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
  • Plan and conduct on-boarding and training for new customers
  • Closely manage and nurture accounts to identify and eliminate risk attribution
  • Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
  • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
  • Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
  • Minimum of 3+ years’ experience and a proven track servicing strategic accounts
  • BA/BS degree or equivalent work experience
  • Fluent in Japanese and English

To apply for this job email your details to gonzalo@kcrecruitment.com.

Employment Type
Job Location
Taguig City
Base Salary
Date posted
3rd June 2020
Valid through
31st July 2020
Close modal window

Position: Japanese Customer Success Manager

Thank you for submitting your application. We will contact you shortly!