Position title
Onboarding Analyst - I
Description
- Understand and follow the client. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
- Responsible for thorough onsite and remote discovery and documentation of new standard client networks.
- Assist with discovery and documentation of advanced client networks.
- Verify tools and internal processes have been deployed and configured to standards.
- Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams.
- Responsible for offboarding client tools and services from departing clients.
- Analyze standard and advanced client technical environments for alignment with documented Best Practices and Standards.
- Visit client sites to conduct ongoing reviews of their technical environment.
- Collaborate closely with internal teams to review network reports and ensure clients technology direction is aligned with standards and overall business objectives.
- Provide outstanding delivery of our technical services by leveraging both analytical and
- Big Picture thinking to ensure continuous improvement in both internal processes and client networks.
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Receive mentoring and feedback from peers and others.
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams.
- Review Tickets with Manager.
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings.
- Create and update documentation when changes or occur, or when discoveries are made.
- Attend monthly training & team meetings as required.
- Additional duties as required Skills, Knowledge and Expertise.
- Good problem solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- Possess strong oral and written communication skills and be comfortable interfacing with client executive teams.
- Process driven with high attention to detail and excellent follow through skills.
- Professional demeanor and outstanding client service skills.
- Strong work ethic with a desire to learn, grow, and develop new skills.
- At least 1 year experience at client in Alignment Analyst L1 role or equivalent experience.
- At least 1 industry-standard certification:
- A+, Net+, Security+
- Microsoft
- Cisco, Juniper, SonicWall, or similar
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines.
- At least 2 years practical experience in managing and demonstrated proficiency in managing and working with the following technologies:
- Windows Server (2008R2, 2012, 2016, 2019, 2022)
- Active Directory
- GPO
- DHCP
- DNS
- Remote Desktop Services
- Windows Desktop Operating Systems
- Cloud environments including Microsoft 365
- LAN/WAN Technologies
- Routing and Switching
- Firewalls
- VPNs
- Anti-Virus/EDR and Security Platforms
- Virtualization Technologies
- Hyper-V
- VMWare
- RMM Reporting and Scripting
- PowerShell/Batch File Scripting
Contacts
To apply for this job email your details to joemark@incorp.ph.
STATUS
OPEN
Employment Type
Full-time
Industry
MSP (IT)
Job Location
Taguig City
Base Salary
P20,000-P45,000
