Position title
Operations Manager
Description
The Operations Manager plays a key role in ensuring efficient, accurate, and customer-responsive order fulfillment across TikTok Shop, Shopee, and Lazada. Reporting to the General Manager and working alongside co-managers, this role is responsible for managing the end-to-end fulfillment flow, from order receipt to dispatch, while coordinating closely with the Warehouse Manager, and Fulfillment Unit Heads. This position also handles courier coordination, customer feedback on fulfillment, and post-fulfillment issues such as RTS (Return to
Seller), cancellations, and refunds.
Key Roles
- Manage and monitor the entire fulfillment lifecycle of online orders.
- Coordinate with the concerned Units to ensure orders are packed and
ready on time - Oversee dispatch and courier pickup scheduling, troubleshoot delivery
concerns - Handle resolution processes for RTS, cancellations, and refunds in
coordination with internal units and platform policies. - Collaborate with Platform Relationship Managers on upcoming
campaigns, volume surges, and performance metrics - Ensure compliance with platform SLAs and optimize fulfillment timing
- Lead team huddles or meetings related to operations.
- Submit daily and weekly operational reports to the General Manager
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines
- Bachelor’s degree preferably in Operations Management, Logistics,
Business Administration, or related field - At least 6-months to 1-year experience in e-commerce operations or fulfillment coordination. Able to manage pressure and volume
- Knowledge of online selling tools/platforms and courier tracking
operations - Tech-savvy and comfortable working with data/reporting tools
- Proactive and solutions-oriented, with a strong sense of ownership-
- Strong strategic, problem-solving, and leadership skills
- Ability to work in a fast-paced, growth-oriented environment
- Willingness to undergo comprehensive training for future senior leadership
Non-nego skills
- Strong background in e-commerce fulfillment or operations
- Experience handling coordination across teams and platforms
- Familiarity with TikTok Shop, Shopee, Lazada, and courier fulfillment
- Excellent communication, problem-solving, and customer handling skills
- Ability to manage fulfillment flow and escalate issues promptly
- Attention to detail and leadership skills
Contacts
To apply for this job email your details to glorelynndasalla@incorp.asia.
STATUS
OPEN
Employment Type
Full-time
Industry
Beauty and Wellness
Job Location
Antipolo
Base Salary
P22,000-P30,000
