For Hire: Operations Manager for a company in Parañaque City
Position title
Operations Manager
  • Oversees and ensures smooth daily operations of Customer Service Department which comprises of Customer Services team and Warehouse team.
  • Responsible for developing and implementing standard operating practices, policies and procedures and ensures that daily activities are following the established policies and procedures.
  • Develops department’s goals, objectives and defines associates’ KPIs.
  • Reviews and recommends new methods and procedures to make daily operations more efficient.
    • Develops and implements process to ensure a smooth daily operation in the department which comprises of:

    • Quotation team: Manage, provides support and monitor the CSD’s compliant on handling quotes on time and efficient
    • Purchasing Team: Manager and provides support to order fulfillment, addressing queries, requests, and complaints.
    • Warehouse: Manager, provide support and monitor compliant on Warehouse/logistics on handling deliveries including inventory control, receiving, and shipping of goods.
    • Develop future leaders
  • Develops department’s goals and objectives in line with the company’s mission, vision, and values.
  • Defines associates’ performance expectations and KPIs, and provides feedback on their performance.
  • Motivates and develops staff through counseling, mentoring, disciplining, and training.
  • Manages department workload and priorities.
  • Monitors overall team performance to ensure goals and objectives are achieved at the end of the financial year.
  • Works closely with Sales team and branches to ensure high customer satisfaction and identify areas of improvements.
  • Makes recommendations for improvements in both services and workflows.
  • Supports improvement initiatives by implementing new workflows and structures as needed.
  • Applicants must be a PERMANENT RESIDENT in the Philippines
  • Bachelor's degree graduate
  • With at least 3-5 years of experience as Operations Manager
  • Experience in Trading company
  • Experience in dealing with import and export, and dealing with customs
  • Familiarity in PEZA
  • Willing to work in Paranaque City

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Employment Type
Job Location
Parañaque City
Base Salary
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