Product Support Representatives
Position title
Product Support Representatives
Skills
  • Experience with the Zendesk Suite (Support, Guide, Chat, and Voice) and/or Salesforce is an asset.
  • Intermediate to advanced level of MS Excel skills. Knowledge on google sheets is a plus.
Description
  • Manage inbound and outbound questions from users about our platform in a courteous and accommodating manner through Voice, Email, and Chat.
  • Assist customers in processing payments and refunds made through PayPal.
  • Patiently troubleshoot issues with non-technical customers using our online reader in various Internet browsers, as well as Android and iOS applications.
  • Oversee and listen to customer complaints and promptly provide alternative, educated solutions for resolution.
  • Create and file descriptive tickets for technical bugs discovered while assisting customers.
  • Follow communication and technical procedures, guidelines, and policies.
  • Conduct market research, data gathering and validation on existing and new leads and build a database of prospects and leads for the Sales Team.
  • Cold call identified prospects to probe relevant business information to qualify prospects as lead and identify potential needs that can be used to better position the solution we offer.
  • Set up appointment for Sales/Business Development Manager for product demo as maybe requested.
  • Provide admin support to the US counterparts that includes scrubbing, sorting, categorizing and verifying data sets.
  • Provide back-office support to schools to ensure proper distribution and management of book access to students and spot technical issues early on.
  • Perform other tasks as may be assigned by management.
Qualifications
  • Completion or currently completing an undergraduate degree.
  • 1-2 years of relevant work experience in customer service support (Tier I/II) and/or as an IT service help desk specialist.
  • A good understanding of web and mobile technology.
  • Fluent in English with excellent oral, written, and interpersonal communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Motivated to learn new things and have strong critical thinking skills to adapt to dynamic situations quickly.
  • Experience with the Zendesk Suite (Support, Guide, Chat, and Voice) and/or Salesforce is an asset.
  • Intermediate to advanced level of MS Excel skills. Knowledge on google sheets is a plus.
Contacts

To apply for this jobĀ email your details to chris@kcrecruitment.com.

Employment Type
Full-time
Industry
BPO
Job Location
Makati
Base Salary
P 25000 - P 30000
Date posted
5th June 2020
Valid through
31st August 2020
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Position: Product Support Representatives

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