Leadership/People Management

• Lead, and promote culture of team work, innovation and excellence in customer service
• Develop and implement clear performance objectives for all team members providing coaching and regular feedback on their performance against objectives.
• Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
• Conducts periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company.
• Manages the delivery of high-quality services and ensuring the team is working together to meet service delivery expectations
• Manage team’s utilization, and task distribution and accomplishments.
• Responsible in ensuring operational schedule adherence by monitoring and managing appropriate workforce planning and schedules.

Operations and Service Delivery

• Lead the development and improvements of the procedures, and policies related to employment life cycle and processes.
• Act as the subject matter expert for the employment life cycle processes and clarify their process related queries.
• Responsible for the overall management and facilitation of employee lifecycle process and implementation.
• Advisory on applicable trend/best practices in end-to-end employment life cycle in accordance to legislation and industry specific requirement that support business need and direction such as but not limited to total rewards, talent acquisition and development.
• Advise and business partner with employees and line team/manager on policies and procedure understanding implementation within the area of scope.
• Advise in the employee relations management and grievance handling in accordance to grievance and disciplinary procedure and labor relations management and the Philippine Legal Legislation.
• Facilitate the development, analysis and evaluation of Learning and Development programs including but not limited to competence, structure and training.
• Manages full spectrum of Compensation and Benefits Reward Strategies, and Payroll Administration.
• Responsible in managing and developing recruitment channels, approaches in ensuring talent availability and applicable statistical reporting.
• Facilitate end to end talent and development process.
• Responsible in Report Creation, Building and Interpretation related to employment life cycle.
• Assist in the development and implementation of HR strategies and programs related to the function.
• Participate in preparing and evaluation the HR related reports on workload management, service level agreement (SLA) achievement including quality and process efficiency.
• Ensures quality and efficiency of own work deliverables
• Responsible in submission and coordination of status report(s) and/or other required report by the immediate supervisor/management
• Lead process improvements.
• Develop strong working relationships with other HR service partners and managers, Line Managers, employees and vendors to ensure a coherent and joined up approach to the delivery of HR services to the business.
• Work on, maintain, and take ownership for HR special projects
• Perform other related tasks that may be required from time to time