For Hire: Systems and Application Support/Implementation Support
Position title
Systems and Application Support/Implementation Support
  • Perform problem isolation and analysis and provide workaround or permanent fix to Clients first level support.
  • Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.
  • Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone, remote and onsite if necessary.
  • Answer technical issues raised by client’s IT Managers, CIO on how to optimize usage of Infomax products.
  • Conduct installation and verification testing of software products as needed.
  • Communicate with Clients regarding Product Support Lifecycles in order not to disrupt operations.
  • Provide assistance to client during Product Upgrade and Migration.
  • Conduct regular refresher product training and new product features to Clients
  • Configure and fine-tune cloud infrastructure systems
    Install and configure virtual cloud instances
  • Support cloud servers including security configurations, patching, and troubleshooting
  • Establish Virtual Private Networks (VPNs) to customer environments
  • Technical knowledge of Windows Server, Active Directory, Group Policy
  • Perform other job related task may be assigned from time to time.
  • At least 2-3 Years of working experience
  • Must have an experience with the following:
    Windows Server, Linux, Cloud, Microsoft SQL Server, Active Directory and Web Deployment

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Employment Type
Job Location
Makati City
Base Salary
Date posted
Valid through
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Position: Systems and Application Support/Implementation Support

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