Position title
Team Lead/ Supervisor
Skills
- Communication Skills
- Customer Orientation
- Leadership skills
- People Handling Skills
- Product Knowledge
- Technical Writing Skills
Description
- The Team Lead or Technical Support Supervisor supervises and guides the Technical Support Engineers in providing after-sales technical support to customers and ensures the attainment of the group’s KPIs.
- The position provides technical assistance to Authorized Service Providers and handles the calls coordinated by Customer Support Representatives.
- Direct, guide, develop, and motivate associates directly supervised and evaluate their performance.
- Ensure that all in-house and onsite repairs are completed in accordance with the set KPI’s.
- Ensure that the machines and defective spare parts are disposed of in accordance with the disposal policy.
- Ensure the conduct of lectures and hands-on training to Authorized Service Providers.
- Oversee the whole training process
Qualifications
- Bachelor’s degree in Engineering preferably Electronics and Communications Engineering Experience.
- 5 years related technical experience with one year in team lead/training capacity.
- Must be willing to do training outside Metro Manila.
Contacts
To apply for this job email your details to easter@kcrecruitment.com.
Employment Type
Full-time
Industry
Consumer Electronics
Job Location
BGC, Taguig
Base Salary
P 35000 - P 45000
Date posted
23rd September 2019
Valid through
30th November 2019
