Technical Support Engineer (Night Shift)
Position title
Technical Support Engineer (Night Shift)
Skills
  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
Description
  • Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels.
  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
  • Provide ideas and assist with creation of documentation and training material for external and internal Support Center content.
Qualifications
  • Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
  • Ability to handle a high volume of tickets, phone calls, and chats.
  • Bachelor’s degree in Computer Engineering, Management Information Systems, or equivalent degree/experience.
  • Willing to work in BGC.
Contacts

To apply for this job email your details to joemark@kcrecruitment.com.

Employment Type
Full-time
Industry
IT
Job Location
BGC, Taguig
Base Salary
P 80000 - P 90000
Date posted
8th May 2020
Valid through
31st July 2020
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Position: Technical Support Engineer (Night Shift)

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