Position title
Technical Support Engineer
Skills
- Provide Level 1 and 2 Technical Support for external Customers.
- Provide support for the internal teams such as Sales, Marketing, Finance teams.
- Ensure all problem tickets are properly documented and root cause analysis is performed when applicable.
- Daily monitoring of platforms, web services, servers, databases and gateways ensuring that all components are healthy using multiple monitoring tools.
- Participate in development projects and provide inputs for network related items
Description
- Outstanding customer service skills with the ability to create the best customer experience.
- Technically minded individuals with strong troubleshooting and efficient problem solving skills.
- Ability to interface, collaborate and prioritize customer issues with internal teams.
- 3-4 years of relevant experience in providing support or similar role and in an IT related industry.
- Experience with Linux admin is a plus.
- Experience with Application Monitoring tools is a plus.
- Experience with service desks is a plus
Qualifications
- Graduate of any 4 year Degree Course or higher.
- 3-4 years of relevant experience in providing support or similar role and in an IT related industry.
- Experience with Linux admin is a plus.
- Experience with Application Monitoring tools is a plus.
Contacts
To apply for this job email your details to jett@kcrecruitment.com.
Employment Type
Full-time
Industry
IT
Job Location
BGC, Taguig
Base Salary
P20000-P40000
Date posted
14th October 2019
Valid through
31st December 2019
