Technical Support Engineer -min
Position title
Technical Support Engineer
Skills
  • Provide Level 1 and 2 Technical Support for external Customers.
  • Provide support for the internal teams such as Sales, Marketing, Finance teams.
  • Ensure all problem tickets are properly documented and root cause analysis is performed when applicable.
  • Daily monitoring of platforms, web services, servers, databases and gateways ensuring that all components are healthy using multiple monitoring tools.
  • Participate in development projects and provide inputs for network related items
Description
  • Outstanding customer service skills with the ability to create the best customer experience.
  • Technically minded individuals with strong troubleshooting and efficient problem solving skills.
  • Ability to interface, collaborate and prioritize customer issues with internal teams.
  • 3-4 years of relevant experience in providing support or similar role and in an IT related industry.
  • Experience with Linux admin is a plus.
  • Experience with Application Monitoring tools is a plus.
  • Experience with service desks is a plus
Qualifications
  • Graduate of any 4 year Degree Course or higher.
  • 3-4 years of relevant experience in providing support or similar role and in an IT related industry.
  • Experience with Linux admin is a plus.
  • Experience with Application Monitoring tools is a plus.
Contacts

To apply for this job email your details to jett@kcrecruitment.com.

Employment Type
Full-time
Industry
IT
Job Location
BGC, Taguig
Base Salary
P 20000 - P 40000
Date posted
14th October 2019
Valid through
31 December 2019

Position: Technical Support Engineer

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