Zoom Phone Technical Project Manager
Position title
Zoom Phone Technical Project Manager
  • Experience managing multiple technical projects simultaneously to deliver on time and on budget deliverables.
  • Strong experience developing and delivering presentations to Customers (Pre-sales/Post-Post-sales).
  • Ability to interface across multiple teams e.g. Sales, Customer Success, Engineering, Product Management, Support, Finance, etc.
  • Flexibility with the schedule.
  • Ability to Travel.
  • Work closely with the sales organization to drive Professional Services engagements and revenue. (Pre-sales engagements, Professional Services pre-sales collateral, implementation collateral).
  • Generate SOWs and submit completed projects for billing.
  • Determine the impact of known and anticipated business needs by reviewing system configurations in use.
  • Project Manage migrations from other voice solutions to the Zoom Phone solution.
  • Work closely with the customer, account team, other team members during project implementation.
  • Experience integrating other UC and Collaboration products and solutions (Contact Center, CRM, etc.).
  • Knowledge of SBC and Carrier SIP Trunks.
  • Voice or Collaboration Certifications.
  • PMI Certification a Plus.
  • Project manage several implementations in parallel.
  • Exchange information, verbally and in writing, clearly, accurately, reliably, and timely.
  • Document best practices and create deployment and support playbook.
  • Requires a BS degree in CS, MIS or its equivalent.
  • At least 10+ years of experience implementing VoIP solutions. UCaaS/Cloud Voice experience preferred.
  • Strong experience w/VoIP project management best practices, processes, tools and procedures for implementations and migrations.
  • Experience working in a Professional Services organization as a Project Manager.
  • Strong experience with Large VoIP migrations and deployments.
  • Experience with migrations to Cloud Voice/UCaaS preferred.
  • Experience and Knowledge of IVR’s, queues, and various IP Telephony systems features and functions.
  • Strong background and knowledge of other Cloud and Premise UC/Voice Solutions.
  • Networking knowledge and a good understanding of network requirements for a VoIP deployment.
  • Ability to interface with multiple customers on a daily basis

To apply for this job email your details to jett@kcrecruitment.com.

Employment Type
Job Location
Base Salary
Date posted
5th May 2020
Valid through
31st August 2020
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Position: Zoom Phone Technical Project Manager

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