Position title
Call Center Manager/Director
Description
- The Call Center Manager/Director will be responsible for overseeing the overall operations and strategic direction of the call center.
- This role is critical in ensuring the delivery of excellent customer service, meeting performance goals, and driving continuous improvement in call center operations.
- The director will manage and mentor a team of managers, supervisors, and agents to deliver high-quality customer interactions and meet or exceed KPIs.
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines.
- Bachelor’s degree in Business Administration, Management, or related field; Master’s degree preferred.
- Minimum of 8-10 years of experience in a call center environment, with at least 5 years in a leadership role.
- Proven track record of achieving KPIs and managing large teams in a high-volume environment.
- Strong analytical skills and experience with call center software, reporting tools, and CRM systems.
- Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.
- Problem-solving mindset with the ability to thrive in a fast-paced, dynamic environment.
Contacts
To apply for this job email your details to gon@incorp.ph.
STATUS
OPEN
Employment Type
Full-time
Industry
Travel
Job Location
Cebu City
Base Salary
P150,000-P200,000
