Position title
Call Center Trainer
Description
- Design & Deliver Training Programs: Create and implement engaging training sessions for both Customer Service and Sales teams, ensuring they are well-equipped to handle inquiries, close sales, and deliver exceptional service.
- Onboarding New Hires: Lead the onboarding process for new team members, providing them with the knowledge and skills needed to succeed from day one.
- Continuous Development: Conduct regular refresher courses, upskilling sessions, and performance evaluations to keep our teams at the top of their game.
- Customize Training Materials: Tailor training materials to address specific needs, industry trends, and the unique challenges of our package tour offerings.
- Monitor & Evaluate: Track the effectiveness of training programs through performance metrics and feedback, making adjustments as needed to optimize results.
- Collaborate: Work closely with team leaders and managers to identify training needs and develop strategies that align with business goals.
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines.
- Experience: Minimum of 2 years of experience as a Call Center Trainer
- Skills: Strong presentation, coaching, and communication skills, with the ability to motivate and engage diverse teams.
- Knowledge: In-depth understanding of training methodologies, adult learning principles, and the travel industry is a plus.
- Adaptability: Ability to tailor training approaches to meet the varying needs of customer service and sales teams.
- Passion for Travel: A love for travel and a desire to help others explore the world through our exceptional tour packages.
Contacts
To apply for this job email your details to francel@incorp.ph.
STATUS
OPEN
Employment Type
Full-time
Industry
Travel
Job Location
Cebu City
Base Salary
P30,000-P60,000
