For Hire: ICT Digital Shared Services Specialist in Muntinlupa
Position title
ICT Digital Shared Services Specialist
  • Ensure customers & business efficiency and satisfaction by providing ICT support excellence.
  • Guarantee the ICT services continuity by collaborating with APAC and Global Digital & IT Shared Services Team.
  • Support and be part of Project Teams for application, solution and service rollouts, process changes, knowledge base enhancements / changes.
  • Support the APAC ICT Manager for continuous improvement opportunities and knowledge transfer of new application, solutions, or services.
  • Ensure that KPIs properly monitored and accomplish the target service level agreement.
  • Applicants must be a PERMANENT RESIDENT in the Philippines
  • Professional experience in the role or similar: > minimum of 5 years.
  • English knowledge: Competent (written & spoken).
  • Workplace Management (more than 5 years of experience)
  • MS Windows OS (8, 10, 11)
  • MS Office 365 Apps
  • MS SharePoint/OneDrive
  • Adobe/Autodesk Products (install/configure)
  • General desktop applications (install/configure/troubleshoot)
  • Server & Infrastructure troubleshooting (more than 3 years of experience)
  • MS Office 365 Admin Console (Azure AD, ecc)
  • MS Exchange on Prem/online (mailbox management)
  • MS Active Directory
  • MS Windows Server (File Sharing, Print Services, DHCP, IIS)
  • Infrastructure - Physical Servers
  • Infrastructure - Virtual Servers
  • Database (SQL, Access, etc.) access management
  • Networking troubleshooting (more than 3 years of experience)
  • Networking - LAN / Wi-Fi (troubleshooting)
  • Networking - VPN (troubleshooting)
  • Networking - WAN (troubleshooting)

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