Position title
Noc Analyst 1
Description
- The NOC Analyst I will be responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime.
- This entry-level position offers the opportunity for growth and development within our organization.
- Manage Windows and Network Device Patching troubleshooting and resolution, as well as pro-active engagement for critical items.
- Find the systems that did not patch or do not meet the VC3 criteria from the patching reports. Verify that systems are doing patching.
- Analyze the root causes of the patching failures and categorize them by severity, impact, and urgency.
- Communicate the patching issues and remediation plans to the relevant stakeholders, including the clients, NOC Analyst
- Manager, and the technical teams.
- Execute the remediation plans according to the agreed schedule and monitor the progress and results.
- Identification and troubleshooting of complex network and system issues, escalating as necessary.
- Maintain accurate documentation of network and system configurations and changes.
- Collaborate with cross-functional teams to resolve issues and implement solutions.
- Ensure all Tickets are properly created and notated to account for time.
- Perform patching audits and confirm systems are receiving patches.
- Follow playbook for patching and updating and managed systems.
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams.
- Review Tickets KPI’s with NOC Overnight Manager.
- Participate in Team Huddles, L10 Meetings, One on One
- Meetings, and any other necessary Team Meetings.
Qualifications
- Applicants must be a PERMANENT RESIDENT in the Philippines.
- 2+ years of experience in network and system monitoring or related field.
- Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
- Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls.
- Advanced understanding of server and operating system concepts, including Windows and Linux.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Attention to detail and ability to prioritize multiple tasks, as well as to direct others on proper task prioritization.
- Willingness to learn and adapt to new technologies and processes.
Contacts
To apply for this job email your details to joemark@incorp.ph.
STATUS
OPEN
Employment Type
Full-time
Industry
IT
Job Location
Taguig City
Base Salary
P40,000-P60,000
Date posted
07/10/2024
