- Responsible for a project that may be assigned by the Team Leader.
- Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.
- Supervises a small group of teams as assigned by Team Leader.
- Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.
- Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
- Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.
- Supports Service Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.
- Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.
- Applicant must be a PERMANENT RESIDENT in the Philippines
- Balance realistic experience and education qualifications with competences.
- Bachelor’s degree from a 4-year college/university or equivalent HVAC/R field experience.
- Minimum of at least 2 years of HVAC work related experience
- Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.
- Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.
- Must be flexible in work habits and work schedule.
- Must be adept at transferring technical knowledge to the team members in order to improve service productivity.
- Has the ability to remain calm when dealing with difficult or distressed people.
- Good understanding of the need for confidentiality and compliance with the organization’s policies.
To apply for this job email your details to email@example.com.
Industrial Machinery Manufacturing