For Hire: Service Engineer for a company based in Parañaque
Position title
Service Engineer
  • Responsible for a project that may be assigned by the Team Leader.
  • Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.
  • Supervises a small group of teams as assigned by Team Leader.
  • Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.
  • Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.
  • Supports Service Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.
  • Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.
  • Applicant must be a PERMANENT RESIDENT in the Philippines
  • Balance realistic experience and education qualifications with competences.
  • Bachelor’s degree from a 4-year college/university or equivalent HVAC/R field experience.
  • Minimum of at least 2 years of HVAC work related experience
  • Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.
  • Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.
  • Must be flexible in work habits and work schedule.
  • Must be adept at transferring technical knowledge to the team members in order to improve service productivity.
  • Has the ability to remain calm when dealing with difficult or distressed people.
  • Good understanding of the need for confidentiality and compliance with the organization’s policies.

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Employment Type
Industrial Machinery Manufacturing
Job Location
Base Salary
Date posted
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