Position title
Mandarin Customer Success Manager
Skills
- Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, Technology Services and audio video venders
- CRM experience with Salesforce.com preferred
- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
- Strong acumen of software industry
Description
- The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
- Develop and maintain long-term relationships with stakeholders within assigned accounts
- Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
- Plan and conduct on-boarding and training for new customers
- Closely manage and nurture accounts to identify and eliminate risk attribution
- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
Qualifications
- Minimum of 3+ years experience and a proven track servicing strategic accounts
- BA/BS degree or equivalent work experience
- Fluent in Mandarin and English
Contacts
To apply for this job email your details to gonzalo@kcrecruitment.com.
Employment Type
Full-time
Industry
IT
Job Location
Taguig City
Base Salary
P Open
Date posted
25th June 2020
Valid through
30th September 2020
